|
|
|
What
is a HollywoodRock.com
Account and why Do I need to sign up?
|
|
|
|
|
Our custom shopping system and
online Checkout is a preferred method of doing
business on the internet. It provides you with a
fast and easy way to exchange payment and shipping
information without having to enter your
information every time you place an order. It also
enables our staff to process your order quickly and
accurately.
|
|
|
|
|
|
|
|
|
|
|
|
|
Why
do I need to provide my personal information? What
is it being used for?
|
|
|
|
|
We ask for identification in
order to prevent fraud and to verify that you are
the authorized buyer for your order. When you are
ready to complete your order you can simply click
the checkout button and your information will be
filled in for you!.
|
|
|
|
|
|
|
|
|
|
|
|
Are
My Payments Safe & Secure? |
|
|
|
All payments are transmitted
directly through secure internet connections using our merchant
account systems. These include PayPal and Authorize.net, both
of which use state-of-the-art encryption for your safety.
To Further provide your safety no credit card data is saved or transmitted into your HollywoodRock.com account. We do not "recharge" your card and no recurring charges are done without your expressed permission.
|
|
|
|
|
|
|
|
|
|
|
Do
You Trade my Information with Other Merchants and
place me on Email Lists?
|
|
|
|
|
WE NEVER COMPROMISE THE PRIVACY
OF OUR CUSTOMERS.
The only corespondence you will
ever receive as a result of signing up with our
store will be to confirm your order status and for
administrative & purposes concerning our
website and the products and services we
administer.
|
|
|
|
|
|
|
|
|
|
|
|
|
If
I have questions about my shipping or payment who
do I ask?
|
|
|
|
|
Please direct all questions
about shipping or payment options to our sales
department which responds directly to emails you
fill out on our contact page. There is also a
convenient "Comments" feature on our checkout form
for additional instructions.
|
|
|
|
|
|
|
|
|
|
|
|
|
Why
do you need my email address?
|
|
|
|
|
|
We ask for the email address
because this helps to verify your identity as the
authorized buyer for your item. The email address
that you enter here is not used for any other
purpose.
|
|
|
|
|
|
|
|
|
|
|
|
|
Can
I Browse Today, then Order Later?
|
|
|
|
|
|
Yes! We invite you to pick the
items you want today then come back in the future
to complete your order. The great thing about our
system is that you will be able to come back
anytime within 30 days, input your password and
view your order just as it is today.
Prices are subject to change so
we suggest taking advantage of the sale prices
today but it is up to you!
|
|
|
|
|
|
|
|
|
|
|
|
|
Can
I Cancel My Order After I Complete the Checkout
Forms?
|
|
|
|
|
No. Once you submit an order it
is sent ia electronic transmission to our order
processing service. At that point we are charged
transaction fees, service charges and penalties for
false orders. For this reason like most online
commerce merchants we have a "No Cancelation"
policy. Please do not submit your order until you
are ready to have the product sent to you!
|
|
|
|
|
|
|
|
|
|
|
|
|
What
Terms & Conditions Apply to My
Order?
|
|
|
|
|
|
Please refer to the Customer
Terms
& Agreement for more
information.
|
|
|
|
|
|
|
|
|
|
|
|
